tapi carpets refund policy

Available 7-days a week. Well help you find your perfect match. Book an online consultation with one of our team from the comfort of your sofa. Approx. - 8 weeks of storage from the point of order. Staff were really helpful. Support and train the team to succeed and deliver the Tapi difference. - A complimentary tidy-up to ensure you can enjoy your new flooring right away! Weve outlined lots of useful advice you can take advantage of in order to care for your carpet. This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. 1st Floor Book a convenient appointment online. These will apply when an order has been placed even if only a deposit has been made within a store. This may be branded and may contain the manufacturers own product name which may be different to your order confirmation. You use the material on Tapi Carpets & Floors at your own discretion. 45 minutes. Smart ways to shop with Tapi. No sow. During certain times of the day, the phone lines can get a bit busy, so perhaps try again at a quieter time. Smart ways to shop with Tapi. Approx. Alcoves and door recesses can make a difference to the amount of carpet or flooring you need, so once youve chosen your new flooring, were more than happy to come and measure up accurately. Some of our floors carry up to 20 years wear guarantee! To make a complaint with Tapi Carpets, you can either fill out a complaints formor alternatively you can email [emailprotected]. You can help to speed up this process by regularly vacuum cleaning the line to bring the pile back up. Please confirm you would like to subscribe to our newsletter? Approx. How much is delivery: we charge 39 and will deliver within 3-5 working days, or a later day of your choice. Our 3rd party carrier will endeavour to deliver your goods over the threshold of your property when social distancing rules apply. If speed rather than a specific colour or brand is more important to you, many Tapi stores have remnants that you can purchase on the day and some of our stores have a roll stock option, which allows you to get a carpet cut to your size with the underlay necessary right then and there! Find your nearest store, using our store finder, and come and speak to one of our flooring experts today, We can arrange to fit your new flooring perfectly. Your access to and use of Tapi Carpets & Floors is subject exclusively to these Terms and Conditions. The 10 year fitting guarantee only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. Click on a basket to view added products or progress you order. Don't worry, we promise there's someone there! Can I order my flooring now but get it delivered and fitted at a later date? Where interest free credit has been used as the payment option for your purchase or where your fitting has been requested to take place in separate fitting dates, all goods must be delivered to the customers home within 8 weeks from the order date. Deeper pile saxony carpets will require additional vacuuming. They're water resistant and look great! Tapi Carpets & Floors. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Cookies on Companies House services Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Some doors, such as fire doors, may not be suitable for modification or need to be carried out by a door easing specialist. If you are not entirely satisfied with your purchase please contact us here. Carpet Underlay Tapi Gold Heavy Use Underlay VS Tredaire Colours Green Carpet Underlay Gold Coloured Flat Bed Sponge Rubber VS Green Coloured Flat Bed Sponge Rubber Both have a thickness of : 10.30mm (approx) Both have a Tog Rating: 1.47 Tog Both have a Impact Sound Reduction of: 44db Tapi Wonder Underlay VS Tredaire Softwalk Carpet Underlay The suppliers fitting and maintenance instructions should be carefully followed to prevent swelling of the joints or other expansion problems. Feel-good wood. Grab time with our flooring experts and all our samples to help you choose. Approx. Your chosen samples will be on your doorstepin 2-3 working days. We will get in touch with you to ascertain the reason for refusal and whether a subsequent delivery date can be agreed upon. Loop carpets are a great choice as any pet hair tends to sit on top of the carpet, making it much easier to vacuum. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible. 10 year fitting satisfaction guarantee on carpet. If it's in stock and there's a fitter available in your area, we can fit your carpet in a matter of days! Available 7-days a week, some evenings. Editor, Marcus Herbert. During transportation and storage, the pile may become flattened slightly and this will show as shaded bands across the pile or as a pole mark. The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. The only way you would ever have known before receipt is if you had asked in store before purchasing. We must be informed at the time of order of any restrictions which may exist to access or difficulties which may affect the successful completion of the delivery of your flooring. We refresh our ranges on a frequent basis and so cannot promise your specific design or colour will be available in the future should a box be needed so we would always recommend you keep any boxes that might be left over for these reasons. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the Submit a Request button and if you supply your order details, they will put you in touch with the right person who can provide further assistance. Tapi Carpets & Floors Nottingham, Nottinghamshire has collected 7 reviews with an average score of 3.86. Senior Finance Manager. 127 were here. With all that experience we can keep our costs low and pass the savings on to you! Smart ways to shop with Tapi. Approx. Now closed Open Saturday 09:00 - 18:00. Similarly, damage or marks which have appeared following the use of an unsuitable chemical product or improper cleaning method, are not covered by the warranty. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. If these are noted at the time of delivery, this should be pointed out to the delivery driver and they should be asked to make a note of this and take pictorial evidence to confirm this. It's so quick and convenient! 40 minutes. Tel 01268 988490. Approx. Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, its so important to make sure its fitted with love and care. Exact arrival and completion times cannot be guaranteed due to the nature of the work. No Deposit. Tapi Carpets & Floors Ltd. Photos Products & Services Carpet Retail Shop Flooring Shop Carpet Fitter Flooring contractor Home improvement shop Wood floor installation service If you feel you don't require a home visit, we can proceed with the sizes we have been provided. Say goodbye to mud and maintenance! We can also arrange to uplift and remove your old flooring at the same time for an additional fee. We believe this enhances the natural look and overall appearance of our floors. Can I order flooring online or over the phone? 706358. Available 7-days a week. A carpet tog rating is exactly the same as a tog rating for a duvet - it's how good it is at insulation. However the appearance may deteriorate or vary from family to family depending on your usage, demands and care. A selection of our products are available for Direct to Home delivery which is fulfilled via our 3rd party logistics partner.Should you purchase any of these products the following terms, in addition to the above, will apply. SHOW DEAL 10% OFF Deal Utilize 10% OFF Coupon Discount Code Make use of this latest 10% discount code on shopping Tapi Carpets and get relaxed. Your vinyl floor covering should not be laid on top of existing vinyl flooring, laminate or tiles unless stated it is permissible to do so. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. Approx. Not included within this package is the uplift or disposal of your old flooring although these services can be purchased separately. Assist in the management of the store including sales targets and team motivation. It's available in 2m up to 5m rolls which also helps apparently. There's no deposit to pay and you can spread your balance out over 12, 24, 36 or 48 months (minimum spend required). Areas over 12 square metres, unless stated otherwise, should be fully stuck down using a suitable adhesive. Vinyl thatll rock your socks off! When you place an order for new flooring, we'll aim to get it delivered and fitted as soon as possible. Our home consultant or estimator will not be able to ascertain if your subfloor requires extra preparatory work if your existing flooring is in situ at the time of the inspection. We retain full responsibility for the products Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. Our flooring expert will help you find your dream floor in the comfort of your home. We weren't made aware of any returns policy when buying the flooring and only received an email receipt a few hours after we left the store. Please confirm you would like to subscribe to our newsletter. Book a convenient appointment online. Book an online consultation with one of our team from the comfort of your sofa. To give you an idea, our cheapest carpets start from 4.99 per m2 and our charge for fitting carpet is 5.30 per m2, so it costs less than 240 to carpet a small 3x4 metre room (including underlay, door bars, and grippers). Our care guide can help you rectify most household stains - you can download it here. If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use. Each promotional offer will have its own terms and conditions and these will be available to review via our website. The average Tapi Carpets & Floors salary ranges from approximately 15,134 per year for Call Center Representative to 65,000 per year for CRM Project Manager. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control. Its always a panic-inducing moment when you see that glass of red wine tip over in slow motion onto your plush cream carpet, but the quicker you act, the less chance there is of it staining. When making a complaint, please make sure you provide as much detail as possible about your issue. If an order has been placed during a home visit and where no store visit has been made, the customer has the right to cancel their order for a period of 14 days from the order date. Experience level Manager. Underlay also has a tog rating, so this could be a combination of a high tog carpet and a low tog underlay, or vice versa. Send. Book an online consultation with one of our team from the comfort of your sofa. We're more than happy to take orders over the phone, just call our Order Direct line on 03330 150 501from 9am - 6pm Monday to Saturday, and 10am - 4pm on Sunday. Book a convenient appointment online. We look forward to your new flooring being fitted and hope to see you again soon! 45 minutes. Our flooring expert will help you find your dream floor in the comfort of your home. If your room is close to the nominal width of the vinyl please allow extra material. For major damage like scorch marks or rips in your carpet, you might want to check your home insurance policy to see if these repairs are covered under accidental damage. Save . Approx. You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. Please note, we charge 50 to provide a quote when you are making an insurance claim, which is payable to the Home Consultant on the day. We advise customers as follows in respect to any overages for both Laminate and Luxury Vinyl Tile which are purchased in boxed quantities: Whilst many of the products we sell are available to purchase in square metres, our luxury vinyl tile and laminate flooring are purchased by the box. When you place an order with us via our Order Direct line, your nearest Tapi store will take care of your order going forward. The returns states: When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. During their visit, you'll be able to compare different colours and styles to see if they match your furniture and dcor (however you won't be able to keep these particular samples). Use it at check out! Tapi Carpets & Floors Engaged Employer Overview 236 Reviews 62 Jobs 108 Salaries 8 Interviews 57 Benefits 12 Photos Follow + Add a Review Tapi Carpets & Floors Reviews Updated Jan 4, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 236 of over 236 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Tapi Carpets & Floors Ltd nor the 3rd party carrier will be responsible for the disposal nor any costs incurred in the removal of such items provided to protect your goods during transit. There are two reasons why there might be a line running along the length of your new carpet. A carpet made from 100% polypropylene is stain resistant so any muddy paw prints or little accidents can be easily cleaned up. These charges may be payable to the company or the contractor and are shown on your sales confirmation or invoice. This is not considered to be part of the fitting work unless this was specifically agreed in advance. Welcome to our General Terms and Conditions of Tapi Carpets. - Preparing, packaging and delivering your new flooring. Most of our stores offer the carpet whipping service. If you have any concerns that we have not met our legal obligations, please contact us via the contact page on our website. Tapi carpets. It's quick and easy and you'll have a decision in minutes! . Credit is subject to application and Status. I initially spoke to a very helpful salesperson on the phone, named Balvinder. Tapi Carpets & Floors has 5 stars! Please discuss these with the store staff prior to the fitting appointment E.g. The best option for a pet-friendly carpet is one with a short pile. This can then be cut down and whipped into a runner for stairs or a hallway thus expanding your choice greatly. Faultless service from Tapi Cambridge from start to finish. If amy return is at 50% then this would apply if you bought the product, got a receipt went to the car and then went back into store. Harris says this loss. Very thorough. Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. SHOW DEAL 15% OFF Deal Available 7-days a week. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only. 01689 886888, For any further information please email[emailprotected]Tapi Carpets & Floors Team. We can also arrange to uplift and remove your old flooring at the same time for an additional fee. TAPI Gothenburg Mouse Twist Carpet Offcut. Any damage which has occurred due to negligence, malice, removal, fire, water damage and similar events will void the warranty. For areas under 12 sqm, a perimeter stick on two adjacent sides will suffice. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service an introduction fee per m2 is chargeable. Customer Help Centre | Tapi Carpets & Floors Find your nearest store Nearest store Book an appointment View Basket Favourites Carpet Vinyl Flooring Laminate Flooring Luxury Vinyl Tiles Engineered Wood Paint Artificial Grass Ideas Hub Offers Book an Appointment Book a Free Home Visit Order Free Samples Help Centre How can we help you today? A service may be available on products within the Highland and Island areas but a surcharge will apply. Approx. Whilst our fitting partners can repair some subfloor issues, and we can also rectify any fitting issues under our 10-year fitting guarantee, we cant help with aesthetic flooring repairs. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service a fee per m2 is chargeable. This is normal but as part of the fitting process, and if requested to do so, the fitter can flatten the pins. Inspiration for your home & garden. If the items are being stored for a period of time, carpet should not be folded but should be rolled, and smooth flooring should be kept flat and will need to be acclimatised in the appropriate room 48 hours prior to fitting. Support the Store Manager to induct new Tapi colleagues. This can be found in our Tapi Care Guide. Our pledge is valid for 14 days after your order is confirmed. Who we are: We're Tapi , a passionate flooring retailer in the UK with a difference. What to do if you can't reach an agreement with Novuna. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Returns policy. 2.3 (3 Ratings) | Write a review. If youre not satisfied with Novunas response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. Click on a basket to view added products or progress you order. Whether you can change your order without any charges being incurred depends on a number of different things and at what stage in the order process you want to make a change, so it's best to get in touch with the store straight away. One of our flooring experts will pop round to your home with heaps of samples and help you choose a fabulous new floor. Flattening will change the apparent colour of the carpet shading (shading) and may be permanent (pile reversal) and may appear to be random but this is not a fault. For further information please consult our floor care guide. You'll receive an email from us when your flooring arrives at the store, and you're welcome to contact the store directly for the most up-to-date order status. Go for a shorter loop carpet as taller loops can sometimes snag on your pets' claws. If on inspection you have any doubts please contact the store as soon as reasonably possible. Authorised and Regulated by the Financial Conduct Authority. Click on a basket to view added products or progress you order. Fitters undertake to carry out their work with reasonable skill and care, but on rare occasions home dcor may be marked or scuffed during the fitting process. If you wish to change a delivery date or arrange for collection of the goods following our agreement to accept their return, please contact our Customer Services team on 03330 150 501 who will liaise with our 3rd party logistics partner and the store. 40 minutes. Unfortunately, we dont do flooring repairs. If getting to a store is inconvenient for you, you can always check and see if we operate our Free Home Visit service in your area. All manufacturers wear guarantees do not relate to the appearance of the product but are specifically in relation to being threadbare. Job specializations: Accounting. Book a convenient appointment online. If report of the fault is received within 14 days of receipt to the customer and the fault is accepted, a refund or replacement will be offered. 706358. Home. Book a convenient appointment online. Tapi Carpets & Floors Ltd. acts as a credit broker and not the lender. Areas where foot traffic twist and turns are especially prone to changes in appearance. 45 minutes. Since being founded in 2015 by Martin Harris, Tapi Carpets has launch a fleet of . Please keep your receipt as proof of purchase. Candidates give an average difficulty score of 1.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Tapi Carpets & Floors. Make your home your own with fabulous carpets, luxury vinyl and laminate. Standard delivery times quoted can only be used as a guide and provided at the time of order. There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. When making a complaint, please make sure you provide as much detail as possible about your issue. Cancellation of an order is not normally accepted unless we are in breach of contract, in which case you have the right to cancel. The Furniture & Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. If they refuse to fix your issue, then the following are some of the alternative methods to try: ADR Schemes: You can use the Alternative Dispute Resolution (ADR) which allows UK customers to file a complaint against a business if the business is not being responsive to you personally. Full Time position. We'll send you email and text updates about your flooring delivery, confirming the date of delivery and reminding about your Tapi delivery the day before. Alternatively, you can leave a message with your details and someone from Customer Support will call you back. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. The Tapi Delivery & Care Package includes: Click on a basket to view added products or progress you order. Subject to status and affordability. Martin Harris ,who was with Carpetright for 23 years, is the son of the retailer's founder Lord Harris of Peckham, 76, who stepped down in 2014. Book a convenient appointment online. Free delivery on orders over 75. If you bring your offcut into your local store, they will be able to confirm the price for this service as well as how long it will take. This order is a legally binding contract even if you have only paid a deposit. Of your sofa from 100 % polypropylene is stain resistant so any paw! 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