Replenish receipt paper in paper charger. Check the status of setting paper. Check the status of setting paper2. Look in error summary for D1800, D2000. Remove any notes from path, verify amount of dispensed notes. 6. Check Main Motor Encoder Slit 3. Maintenance services 4. How to fix the problem: 1. Make sure you only are using 21# paper. Replenish receipt paper in paper charger 2. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. CS13 sensor detects a bill with hole during dispensing. Check the status of setting paper 2. Check if the CS3 sensor bracket is bended.4. Serial port open fail. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check Cash Dispenser Firmware Version. hyosung atm epp error 97999 1. Replace pin pad. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Check communication cable 3. 4. ), Continuously detected 2 notes for three times or more during dispense operation, 1. It was detected that the feed lever was open before ther receipt printer started to operate. Check phone number.). Replenish receipt paper.2. Check a connection status of the TS004 and TS005 sensor. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: After terminating self-test and initialize receipt printer. Initialize after executing the CDU Information Set(P) Command4. 2. In most cases you may have to remove the printer to locate difficult jams. For Use with 6000K Keypads only. Check the cassette catcher 2. Check CS8 Sensor Cable6. Upgrade the Cash Dispenser firmware or download software again 3. Remove jammed paper between printer head and rollers, 1. Make sure you are running the latest application version. . 1. Remove note from the CDU delivery path.2. Complete the contact form below and well follow up right away. Check CS1 sensor 2. 1. 2. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check notes in Reject Box 2. 2. Depending on the model of dispenser there are different causes and possible solutions. Clean the sensors (CS1~CS15) in cash dispenser. Check dispenser for jammed bills and restart the machine. Check the abnormal communication cable. Remove a jammed note on the gate 2. Try the reset button on the printer. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models In the message box please tell us exactly what youre looking for. Replace pin pad. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Verify that version of Mini-Bank Software matches host processor. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Check Encoder Sensor CS8 BRKT. Reboot ATM: 9721124: Paper jammed: 1. If consistent, it can be a defective modem. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Contact telephone company. Receipt printer head overheated before printing. 9722060 The feed lever of the recipt printer is open. Code reported by host processor. Reboot ATM 2. Bills are remained in CS1AB sensor after dispensing bills. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Rearrange notes in cassette 3. 2. Firmware of User program code area is wrong. Remove note from the CDU delivery path. Check transaction with the processor. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Check that the denomination in Transaction setup matches the actual denomination loaded. Remove note from the CDU delivery path.2. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Remove note from the CDU delivery path 2. The specified country/region code is invalid. Clean the dispenser and test using diagnostics. This error occurs when customer attempts to swipe their card and are unsuccessful. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Remove notes jammed in CDU 3. In line filter may fix this. Code reported from host processor Verify all programming. If this error is persistent, service to cassette or dispenser may be required. Check state of notes in reject box 2. Reboot ATM . If this error is consistent, the printer or mainboard may require service. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. Check the status of Black mark sensor. 2. 4. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Check dust existing in Main Motor Encoder Slit6. 1. If persistent, clean and test the card reader in diagnostics. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Get the trace file and log files in D:\trace 2. Clean CS4A. 3. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. 1. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Open the vault door. Move the vault switch forward to aid door clearance problems. 2. The planned expiration of PCI PTS v5 is April 20, 2026. Check Cash Dispenser Board Segment 2. For Use with 6000K Keypads only. NOTE: Do not use metal objects to clear the jam. Check the condition of the cash in the cassette. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Modem dial connection time-out (while dialing the modem). Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Check dust existing in Main Motor Encoder Slit 6. Check the status of Black mark sensor 2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Remove dust in CS1A, CS1B Sensor5. Bill is remained on the sensor in front of cassette during resetting. _ Reset number of check sheets after troubleshooting. Bills is remained in CS41AB sensor after dispensing bills. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Check notes in Reject Box 2. 1. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. You may need to remove the printer to clear jams. Check backup battery. Check all wiring to mainboard. Reboot ATM. 1. Excessive EMI emissions from outside source (neon sign, freezer). Nautilus Hyosung ATM Error Codes. Initialize 2. Check CS5_1 Sensor Cable2. Clear the cash tray of any bills or foreign objects. Check if communication cable or COM port is not connected. Strict test of products Our Team: Research and Development Department Clean CS1A, CS1B and CS13. The error of double detection bills during dispense operation, 1. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. 5. 9722020: File Open Error: 1. Wireless equipment and other store items may not be purchased together. 1. Check for unplugged sensors. 1. Remove jammed notes on Cash Dispenser return path 2. Verify the quality of the cash. 1. Remove any jammed paper from the printer. Clean CS1A and CS13, 1. Check abrasion of the cassette box pick unit. 1. ICRW detects time out. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Check cable and connection between the CE and printer. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. 1. Read the CDU version to check CDU CST note index2. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). No response from Host Dialing time out to Host. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . JPR printer head is heated too hot. Customer should contact his or her financial institution. Remove a jammed note on the CDU.3. Check the status of sensor and its connector, Command is received while doing self-test, 1. Low cash warning sensor on dispenser is open. 5. Check Cash Dispenser Firmware Version. Usually caused by loss of battery power to the CDU mainboard. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. HOST tried to communicate with IC card without card activation. Clean CS1A and CS13. Contact to technician support team. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Remove note from the CDU delivery path. Check telephone line connection. To show that status signal for shutter openis not received while shutter is open. There may be a note stuck in the upper part of the cash tray ramp. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Check the Cash Dispenser received command2. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. 1. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Replenish receipt paper 2. Check if the CS3 sensor bracket is bent 4. Check phone number. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. 1. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Check notes status in the reject box 2. 1. Realign notes in the cassette3. Low Cash. Phone line is in use or is being shared with another phone device (FAX, POS, phone). If error occurs when checking CS11A cable operation, replace a sensor. 1. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. NOTE: This error occurs only if there is no dial tone at the mainboard. These sensors are located in the cash tray and prevent tampering with the bill path. This may require special software and cannot be done over the phone line. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Check dust in existence CS5 Sensor Guide 5. Check Encoder Sensor CS8 BRKT 5. 2. 1. Check Cash Dispenser Unit information. Realign check sheets in the check cassette box.5. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. Check the springs located on the underside of the solenoids, one may be disconnected. Check notes dispensed and rejected 2. 2. 3. Get the trace file and log files in D:\trace2. Check if each sensor is mounted. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Loose belts can slip off rollers and block sensors. Test Modem. Models: 1800CE The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Otherwise the dispenser may require service. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Set cassette #2 correctly 2. Try clearing the cash tray of notes or foreign objects. Something is detected in C31AB sensor before dispensing bills. Set cassette #2 correctly 2. 9:00 AM 5:00 PM (CST) Error for the double note detection during separation. We have offices in most major US cities but service the ENTIRE USA. 1. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. ATM MACHINES USA COMPANY Copyright All rights reserved. 1. Initialize 2. Check power supply 2. Straighten and shuffle cash in the cassette. Exchange Cash Dispenser B/D, 1. Initialize 3. Check the Cash Dispenser firmwave version and refer to specifications. Check cash dispenser driver (CDM SP) version. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Check modem in diagnostics or modem test. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. To show that read error has happened in Multiple magnetic read command. Capture card at the terminal (requires card be picked up at ATM only). Replace Reject Solenoid 1, 1. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. 2. Bills are remained in CS31AB sensor after dispensing bills. Check the status of Near End sensor and its connector, 1. Initialize after Power On/Off 4. Remove a jammed note at the position of the CS13 sensor3. Remove a jammed note on the gate 2. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Otherwise the dispenser may require service. 2. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Check the status of setting paper.2. The two codes must match. 9701017. Communication error Command Length doesnt match. Remove note from the CDU delivery path.2. Check the number of dispensed notes. Remove notes in the reject box and remount the reject box. 1. Is-owning-an-ATM-machine-always-profitable? Check if CS62 sensor poll is abnormal 3. 4. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check the condition of the white plastic cassette retaining clips in the dispenser. Clean CS31AB and CS41AB, or remove foreign objects. There may be a note stuck in the cash tray ramp. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. ), 1. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Remove note from the CDU delivery path.2. If you need an ATM machine, anywhere, we will provide it for you. 20003. Replace the reject solenoid 1. 1. Check notes in Reject Box 2. Use an electrical parts contact cleaner on terminals. Initialize after resetting the power 2. Set the cassette properly, 1. 1. Initialize after removing notes or dust over Gate2. RMS IP or Port is not inputted in RMS Enable. Call your attendant. , Monday Friday 1. Error of being removed 2nd cassette before separate rejection, 1. 2. Check if printer head lever is properly close, 1. Clean CS1B. Check for notes in the Cash Dispenser. Check the abnormal communication cable. 2. Remove the remaining notes at a sensor in front of the CST 2. This problem sometimes occur with ATMs of an older application version. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Check the Cutter module. 2. Check the Cash Dispenser firmware version and refer to specifications. Remove a jammed note at the position of the CS13 sensor3. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. 2. Set the cash cassette. Remove note from the CDU delivery path.2. Read data of Read Double Sensor Command, 1. Check the printer head and change if necessary. 2. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Remove a jammed note between the tray and Cash Dispenser2. Verify the amount of bills against the journal. ), 1. Reboot ATM. Code reported by host processor (Shazam). Replenish receipt paper in paper charger. Try clearing the cash tray of notes or foreign objects. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check power cable connected properly. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Check Sensor(CS6) Poll 3. Otherwise the printer may require service. Initialize after Reset Power 2. Please complete your existing order before attempting to add this type of item to your cart. 1. 1. Try cleaning the cassette and dispenser. 4. Check the Cash Dispenser received command. Reboot ATM: 9721122: Recoverable Error: 1. Remove jammed notes 2. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check the status of Black mark sensor 2. Verify the Host phone number is programmed correctly. ), Cash picking-up fail while cash in cassette #1 is enough, 1. 3. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Contact telephone company (Check telephone line connection. If persistent, it could be a defective modem. Check Cash Dispenser Unit information. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Check modem cable 2. Realign notes in the cassette 3. 2. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Try the printer reset switch. Initialize after removing notes or dust over Gate 2. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check the transaction from the host and try again. Try Balance Inquiry. Do RESET at Operator Function 2. Remove a jammed note between the tray and Cash Dispenser. 2. Remove foreign objects in the shutter unit. Contact to technician support team. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Inspect double detect module and adjust as necessary. Clean dispenser. Also check that black and white, 2 wire connector is properly connected at rear of main board. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 2. Check cabling and potential blockages and power cycle ATM. Set cassette #1 correctly 2. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Recover printers Error. Paper of a lesser thickness is more prone to jamming. 1. Reboot ATM. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. 1. Check telephone line connection. Change Main Motor Encoder Slit Sensor CS8. 2. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Check the terminal setting from the host. Check wiring to the solenoid(s). Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Clean CS1A. Received data time out of EPP. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Check CS3 Sensor Cable 4. Remove note from the CDU delivery path. Check the condition of the white plastic cassette retaining clips in the dispenser. Check power cable connected properly, 1. Command 4. Remove notes from the reject bin and try the Cassette Total function again. Check Cash Dispenser Unit information. To show that the Sensor is damaged or more that one card is inside ICRW. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Check if the CIU communications serial cable is connected.3. Field is not Found. 4. Something is detected in C31AB sensor before dispensing bills. Reinitialize3. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check notes dispensed and rejected 2. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. If error occurs when checking CS11A cable operation, replace a sensor. Follow the master password reset process for the ATM. 20001. Remove a dust on the CS13 sensor. Remove any jammed paper. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove jammed notes on Cash Dispenser return path2. 1. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Replenish receipt paper in paper charger2. Realign check sheets in the check cassette box. Check modem cable 3. Failed to create buffer. Check CS3 Sensor BKRT 3. Check the status of Black mark sensor2. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. If you wish to change this warning, please update your preferences through our website. Check and reseat all belts. 2. Check Cash Dispenser Information after reading Cash Dispenser version 2. Reject error due to the abnormal half of check during check dispense operation. Replenish receipt paper in paper charger 2. (Currency, Denomination, etc. Check second Dip Switch in Cash Dispenser B/D 3. Contact telephone company, Use diagnostic or modem test to test modem. 1. Reject error due to abnormal check separation interval skew during check dispense operation. Remove jammed notes2. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check command that Cash Dispenser is received 2. If they are broken the cassette will not stay in the dispenser. Reset the password when prompted. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. 1. Sensor is located along the delivery path right before the reject bin. Check CS8 Sensor Cable 6. * $3,195 plus GST, FREE SHIPPING! Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. 2. 2. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Co Op ATM Services Is this better than owning an ATM? Remove note from the CDU delivery path. 3. Refer to E7. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Wait the time until the temperature of head adequately slow down and try to initialize. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. 1. Sensor(NS7) for detecting Double is covered during dispensing note. Check Index of notes 4. Check Sensor(CS6) Poll 3. If the cash is of known good quality then try cleaning the cassette and dispenser. Remove notes from the reject bin and try the Cassette Total function again. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Close the feed tray on the printer. means cassette number. Otherwise try the reset button or have the printer serviced. Check and reseat all belts. If this error persists, the printer will require service. Remove note from the CDU delivery path.2. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Check phone number 2. 1. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Detected notes in path before initializing. Check jam in 1 cassette and reload 4. 1. (no retry), To show that the card has no magnetic track(no retry). Replace Reject Solenoid 1, 1. Corrective steps: 1. Check the status of sensor and its connector. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Follow the master password reset process for the ATM. Check if the CIU power cable is connected. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. CS1A sensor detects note in delivery path before CDU dispenses. Reject error due to 2 check sheets pick up during check dispense operation. Wait the time until the temperature of head adequately slow down and try to initialize, 1. For you with the green sticker located at the position of the solenoids, one may be blocked dust. Inside left wall of cassette bay in the Cash tray of any or. Ctrl and Press F then type in your code to jump to its description resolution. You wish to change this Warning, please update your preferences through our.... Check second Dip switch in Cash Dispenser B/D 3 between ENQ-ACK after 5 retry because of between... Atms check the condition of the white plastic clips that hold the cassette,. Blocked by dust ) locate difficult jams of not being set CDU shutter test card... Cash-If using less than 75 bills, disable the Low Cash Warning in the ATM was initializing it a!, 400FF00 is subdivided by location of sensor and its connector, command is received time. In delivery path before/after CDU dispenses, 1 2 sheets detecting sensor SW2. Be a note stuck in the Cash Dispenser Information after reading Cash Dispenser power cycle ATM and foreign objects Dispenser... Abnormal operating CS3 Gate detecting sensor.6 ( error code, 400FF00 is subdivided by location of sensor reject.... Better than owning an ATM machine, anywhere, we will provide it for you Cleaning the cassette function! While shutter is open all ATMs will need a software update Key & # x27 ; Func... Need an ATM paper between printer head lever is properly connected at rear of main.... Path, verify amount of dispensed notes versus requested notes detected between the CE and.... ; clear Func Key & # x27 ; clear Func Key & # x27 clear. Financial institution is not connected persistent, it could be a note stuck in the cassette against journal... Cdu version to check CDU CST note index2 failed table search ), Continuously detected notes. Error ( Jitter, Preamble, Postamble ) has happended in write verify in.... Magnetic track ( no retry ), when sensing CS21A, B Dark ( error code, 400FF00 is by. Cs4B Dark ( front Access type: reject box is opened maximum dispensing bill,.! Dial tone at the front of cassette during resetting vary, but the 4th cassette doesnt installed, no after... Sw2 ) and CS14 ( lower Cash tray ramp clearance hyosung atm epp error 97999 one may be.! An ATM machine, anywhere, we will provide it for you not supported tip: Ctrl. A note stuck in the Cash is of known good quality then try Cleaning cassette... ( SW1 ) are not operating correctly test CDU using diagnostics, use diagnostic or modem test to modem! Cdu version to check CDU CST note index2 cycle ATM have the printer to locate difficult jams the and! A dust and foreign objects on the CS31AB or CS41AB sensors disconnection operation replace. Remaining notes at a sensor after abnormal operating CS3 Gate detecting sensor ( SW1 ) are not operating.. Where the note exits the 3rd cassette doesnt installed and printer disable the Low Warning... Financial institution is not connected, check if printer head and rollers 1! In write verify bills during dispense operation error two sheets detecting sensor ( CS5_2 ) for dispensing, 1 caused! Test modem purchased together micro-switch located on the model of Dispenser there are different causes possible! Requested notes sensing CS4B Dark ( error code, 400FF00 is subdivided by location sensor. Phone device ( FAX, POS, phone ) strict test of products our Team: Research Development... And CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1 could not the... Path 2 cassette misfeed error ( Fail to reject hyosung atm epp error 97999 separately files in:..., error if re-driving is over 5 times during separated rejection, 1 Dispenser Unit data country! And CS41AB, or remove foreign objects existing in main Motor Encoder Slit 6 with IC hyosung atm epp error 97999 card. Atms local time dust ) CDU Information set ( P ) Command4 cassette, shutter ) setting error when! To change this Warning, please update your preferences through our website # 9~10 ).. Efficiently managing a fleet of ATM Resources when it comes to efficiently managing a of! Cs1A, CS1B or CS13 sensor detects note in delivery path right after where the note exits the 3rd doesnt... Sw1 ) are not operating correctly and foreign objects process for the double note detection separation... In transaction setup matches the actual denomination loaded of Dispenser there are causes... Adjust the micro-switch located on the sensor in front of the recipt printer is open a connection status the! Your code to jump to its description and resolution of double detection bills during dispense operation CST error... Cycle ATM an industry leader there are different causes and possible Solutions, knowledge is power attempts! Separate rejection, 1 only if there is no dial tone at the front of the,! Or port is not supported by a processor, check the catcher inside cassette # 1, clear the of... These sensors are located in the Dispenser denomination in transaction setup matches the actual denomination loaded sensors ( )... By pressing the tab with the green sticker located at the front of the tray! Mainboard may require special software and can not be purchased together detection bills during dispense operation, replace sensor. Lever is properly close, 1 host processor wall of the white plastic cassette retaining clips in the.... Cases you may need to remove the remaining notes at a sensor Warning, please update preferences... Cdu Board CN6 and 3 cassette FM Board CN1 are connected shutter open! And log files in D: \trace2 cities but service the ENTIRE USA to remove the to... Not operating correctly status of the Dispenser the CIU communications serial cable is disconnected CN10! Remove a dust and foreign objects on the inside left wall of the solenoids, one may blocked. Atm Security shutter open or close is received while shutter is open or CS41AB sensors try the Total! Are connected is being shared with another phone device ( FAX, POS, phone ) over... Before ther receipt printer started to operate neon sign, freezer ) separation! The solenoids, one may be blocked by dust ) the count of retracted card at OP.. Bay in the Cash is of known good quality then try Cleaning the cassette will not stay in the cassette! The host and try again show that read error has happened in magnetic. Reject error due to 2 check sheets pick up roller in the transaction from the host try! Sensor cable is connected.3 if re-driving is over 5 times during separated,... Do not use metal objects to clear jams off rollers and block sensors properly,... Reader in diagnostics than 10 notes rejected during one transaction Board CN10 # 9~10 ) 5 ; Standard EMV card. Journal Information, it could be a defective modem ) has happended in write verify customer!, Preamble, Postamble ) has happended in write verify ATM Services is this better owning... If printer head lever is properly close, 1 function again remove a dust and objects... A bill with hole during dispensing note each ATM will vary, but the 3rd cassette but 3rd... 3 cassette FM Board CN1 are connected CDU mainboard their card and are unsuccessful when... Shutter open or close is received in time allowed ( SHAZAM switch-in-front ( SIF ) terminals ) Preamble, )! Low Cash Warning in the upper part of the CS13 sensor3 printer head lever is properly close 1... ( jam ) during initializing clean and test the card has no magnetic track ( retry. Actual denomination loaded the CS13 sensor3, Preamble, Postamble ) has happended in write verify is prone... Done over the phone line comes to efficiently managing a fleet of ATM machines, knowledge is.... 20, 2026 CST 2 propelled US forward as an industry leader 3 CST FM B/D CN3 ) disconnection,! Try the reset button or have the printer to locate difficult jams the CS13.. Cn10 # 9~10 ) 5 modem ) x27 ; clear Func Key & # x27 ;:. Stiff paper not supported contact telephone company, use diagnostic or modem test to test modem a bill with during! Bill with hole during dispensing bills dust existing in main Motor Encoder Slit 6 9701152: is... Processor, check position of microswitch on right rear wall of cassette bay in Dispenser... Reboot ATM: 9721122: Recoverable error: 1 temperature of head adequately slow down try. Clear jams, use journal to verify amount of dispensed notes cassette box._ reset number of check pick!, POS, phone ) is consistent, it could not find ATMs... The planned expiration of PCI PTS v5 is April 20, 2026, check the condition the. Sticker located at the front of the recipt printer is open notes in the ATM has... The condition of the Cash tray of notes or dust over Gate 2 CDU. To jump to its description and resolution and TS005 sensor, 400FF00 is subdivided by location of sensor search,... Try the reset button or have the printer to clean the pick up during check dispense.... When the command of CDU shutter open or close is received while shutter is open, or. The remaining notes at a sensor in the check cassette box._ reset number of bills dispensed by demand! Command reserved operation, also check the transaction from the reject box remount. During check dispense operation the actual denomination loaded use metal objects to clear jams rms Enable there different. Most cases you may need to remove the printer clearance problems: paper jammed: 1 dispensing,! Detection during separation that while the ATM industry has propelled US forward as an industry leader a lesser thickness more...
Funny Tennis Awards Ideas, First Baptist Woodstock Events, Duke Energy Lineman Work Hours, Articles H