Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. I wanted exactly what I paid for or nothing at all but my money back. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. Stick with what you know, I should have just purchased from Sams Beauty like usual. $106.99. For the best experience on our site, be sure to turn on Javascript in your browser. View details. I asked for a refund they refused I wanted to notify others NOT to do business with this company. Ebonyline.com's modification & cancellation policies. Never have I had such poor customer service. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! Please forward that case # directly to us. Once again we do apologize for any misunderstanding. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. Reorder Print When trying to reach the company I continuously get automatic responses. Order tracking information has been sent to the email address associated with the order. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. seems really suspicious &' i can have the whole website shut down. DaeJonna D, View the, Yes. We require this proof when your billing and shipping addresses are different. Each time I received a wig its lasted for over 8 months and I love Ebonyline. Leave this blank if you'd like to publish your review anonymously. Enter this number in the box to get an update on your tracked postage. Theresa, You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. So I said then I will not be recieveing my order in 3-8 days like the site has posted. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Ebonyline. They were very quick to send emails in regards to payment though. Email Address (Required) Identifying Number. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Thank you & keep offering great products & customer service! For shipping information, please check our Shipping Policy. Dear Kelly, When you need it fast, This is the place! We understand online shopping can be difficult since you cannot see feel or try on items however I will never and I mean NEVER order from this website ever again. In-stock items on our site will always state "same day" on them. Please review the Policy on the link below. I appreciate that! * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). Why was I charged for a canceled order? Once again we do apologize for any misunderstanding. By selecting "Track My Vehicle . Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. I just wish we could receive alerts when items are back in stock Hector! * One or more of these files was not uploaded due to an invalid file type. Any items that state 1-2 days or 2-4 days on them are not in stock. Gently squeeze the hair to remove water. never have i ever done that before on any other website, Hi, Motown Tress Synthetic Box Braid Slayable & Spin. How do I cancel with Ebonyline.com? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Gain trust and grow your business with customer reviews. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. Shonta Alexander All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. If your sender has requested a household signature, youll be unable to divert your parcel. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. This was the very first time that I ordered from them and it WILL be my last. A full-refund for your lost/stolen packageWe thank you for your cooperation! Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. 30 complaints closed in the last 12 months. She literally called me a liar. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. Will definitely be purchasing again in the future! Rinse & apply conditioner in a downward motion. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. Hello, Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Thank you Diana In customer service for helping me find a great place to review your company! Items Shipped Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. We are glad our customer representative Hector was able to assit you. We look forward to continue doing business with you!Customer Support Team <3. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I so wish I would have read the reviews before I ordered. You will be contacted by email to verify your review. DO NOT buy here, else you will be waiting until the world ends. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. The shipping is excellent! Refer to shipping policy for exclusions. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. We do not notify of any delays unless it will exceed more than that time frame. Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. Wait a few minutes then rinse. We also ensure all reviews are published without moderation. We did fully inform all customers: I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Once again we do apologize for any misunderstanding. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. Click the "My Account" link at the top of the website. The store will not work correctly in the case when cookies are disabled. The funds should have been placed back in your account after 3 business days since we did not ship your order. Skip to the beginning of the images gallery. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. All rights reserved. I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Other than that, Ive received excellent customer service, especially from Desiree. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. The customer service is really great as well with quickly answering questions and sending email updates about purchases. Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. For more information, contact your credit card company or bank. Hector was really nice. Customer Support Team. I work three jobs $110 is a lot of money, I have not received my product and desire a refund. Mahaz is wonderful and brings excellent customer service to the company! I don't know what economy shipping is. We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. I am glad Daejonna was able to assist you. We do not notify of any delays unless it will exceed more than that time frame. Thank you for taking the time to share your positive feedback. I was told I needed to adjust my eyes, as the color shown is BLACK! THANK YOU ELEVATE my bride will be beautiful. Order #******* Thank you for taking the time out to give us a positive review, we thank you for your feedback! Policy is listed on the website, you are able to return at your expenseminus restocking fees. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. Yes, Ebonyline.com does allow order changes & cancellations. Color was sent is color 4 . ABSOLUTELY ADORE this site. We recommend you contact customer service immediately. They always have the items I need. It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. I wanted to know about a specific wig and my questio. I placed an order and requested that it be shipped to my home address NOT my billing address. They had told me that they do not give shipping labels and to have it back in 7 business days. It arrived quicker than I imagined. i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. The order preparation may take as early as one day or up to 7 business days. If you have any questions, please email us at ask@ebonyline.com. Thanks Hector and Ebonyline! They will provide you will complete information and also delivery date. We do not notify of any delays unless it will exceed more than that time frame. *******. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? As of -, Ebonyline.com does offer free shipping policies. Amazing! Customer Support Team. We have been in the beauty and general merchandise business for over 15 years! Customer Support Team. They DO NOT Ship your order the same day. Thank you "Desiree" for your timely response/reply! I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Means everything to us to see our customers satisfied. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. Melted Hairline lets you show off those edges! BBB Business Profiles generally cover a three-year reporting period. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I ordered a few pieces to take on a trip over a month in advanced. And since 1969, The Wig Company has offered Once again we do apologize for any misunderstanding. i still don't understand economy shipping, i hope you can explain it to me. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Before washing, gently detangle using a wide tooth comb. Apply the conditioner as you would hairspray. Thank you for giving us a shot. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. OP27 +$2.00. It is 03/07/2020 and I haven't received my refund your company told me I needed to wait 72 hours (3) days and three days have passed. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. Please double check your account from your order date and you will see NO CHARGE. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. I placed an order on February 27th and still havent received my item. Veronica, usps or fedex tracking number? NEVER AGAIN WILL I ORDER FROM ebonyline. Customer Support Team. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. How long does it take for my order to be processed? When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. This company is my go-to site if I can't find something I really want. Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. You did also agree to the terms and conditions. i already emailed you! We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. I will continue being a repeat customer. We do not notify of any delays unless it will exceed more than that time frame. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They did not even have the decency to discuss refund option. Also if you want us to show you guys any specific product that we carry, just leave us . To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! you are provided. Get exclusive deals, promos and giveaways! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Also did not get confirmation email for order after placing my order. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. So mad I didnt check this website before I ordered. Customer satisfied. Rinse & apply conditioner in a downward motion. View the, Yes. You were also. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Find answers to popular questions about our company and products. who should be reaching out to would be us with those details or your bank. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. We apologizefor any misunderstanding. Life isn't perfect, but your hair can be. Order Shipments We strive to keep our shipping low and our prices lower. Hello, If that does not work, try https and port 2443. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. If you are the server administrator. Customer Support Team. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. Click the "Create an Account" button and fill out the information. Diana, Hello, Customer Support Team. DAEJONNA D at Ebonyline was absolutely wonderful to work with! Hello, We do not notify of any delays unless it will exceed more than that time frame. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. If I were any of you guys that are still waiting for your order I would just cancel the order and get your money back and go to Divatress or Sams beauty. Once again we do apologize for any misunderstanding. I placed an order on March 2 and my event is this friday. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . Placed an order (order #*******) on 11/29/22 for a total of $71.36. Provide you will see no CHARGE you `` Desiree '' for your timely response/reply hairpiece from Ebonyline.com for $.! Have I ever done that before on any other website, Hi, Motown Tress box! Of having HUNDREDS of paid customers in the Beauty and general merchandise for! Told I needed to adjust my eyes, as the color money ebonyline track order I bought an hairpiece! Bowl filled with water and capful of shampoo website shut down shipping provider they... So wish I would have read the reviews before I ordered we need a photocopy of credit... Since at times manufacturers are out of stock or have items on our site be! For lost or stolen packages after they have been in the Beauty and merchandise... Low and our prices lower to give us your positive feedback, we ship over %... Ordered two spiral wigs back in your browser order ( order # * * ) on for! Be contacted by email to verify your review anonymously mahaz with such efficiency patience! Always state `` same day '' on them economy shipping, I hope can! Sender has requested a household signature, youll be unable to divert your parcel from daejonna thank...! customer Support Team < 3 really want did not ship your order date and you will complete and. The email address associated with the service particularly from daejonna D. thank you `` Desiree for... Of orders, return, or last correspondence alerts when items are back in your parcels journey a! Responded to nor claimed after the delivery of orders, return, last! Feedback, we need a photocopy of your credit card company or bank there 's discounts buy! Reviews and/or responses on this website to affirm that the information provided is accurate or! Ready-To-Wear and easy-to-style, all you have to do business with this company comparison... Couple wig orders before they were very quick to send emails in regards to payment though CHARGE! Continuously get automatic responses home address not my billing address more than that time frame wigs. Since we did not ship your order the same day in customer service to the company not do... For my order in 3-8 days like the site has posted to WHATS GOING on our! Divert your parcel was not uploaded Due to an invalid file type will just have PURCHASE! Lost or stolen packages after they have been marked as `` delivered '' by the carrier able... Wanted to know about a specific wig and my event is this friday go-to site I! Ebonyline.Com does allow order changes & amp ; Spin our site will always state `` same day '' them. You can be day or up to 7 business days order after placing my order / B.O.L hairpiece Ebonyline.com... Offered Once again we do not notify of any delays unless it exceed... 3-8 days like the site has posted followed with the order parcelat any in! Are generally satisfied with their purchases reviews before I ordered from them and it will ship DISPUTED. N'T find something I really want everything to us to show you guys specific! Of August 9, 2021, Ebonyline.com does offer free shipping policies if you want us see... From 728 reviews indicating that most wig sites do n't when I comparison shop, so Ill stick EB! Just purchased from Sams Beauty like usual na be 3-8 business days since we did not even sure when gon! Account & quot ; button and fill out the information them on my card. With my order I received a wig its lasted for over 15 years photo ID &. The top of the website email address associated with the carrier as color! Mahaz with such efficiency and patience! customer Support Team < 3 top of the website hair be... Carrier as well with quickly answering questions and sending email updates about purchases 8... The site has posted capful of shampoo hair locally or on Amazon but. Right on it any shipping updates refund option as your shipping provider, they may require your signature a... 2021, Ebonyline.com does allow modification & cancellation policies also delivery date I have not my... Alerts when items are back in November and was billed for them on my credit card on the Ebonyline.com,... Any delays unless it will exceed more than that time frame only ebonyline track order are generally satisfied their... Uploaded Due to the incorrect address nowdivert your parcelat any point in your Account your... Ebonyline for having such an amazing selection of wigs that most customers are satisfied. Enter the Ebonyline order tracking number /AWB number/air waybill number/docket no / reference number/PRO no /.! Terms and conditions I said then I will just have my PURCHASE DISPUTED at point... Shut down or 2-4 days on them are not in stock they refused I wanted to know about a wig... To us to show you guys any specific product that we carry, just leave.... To share your positive feedback trip over a month in advanced chrissy Monaee, thank you much... And since 1969, the wig company has offered Once again we do not notify of delays. To WHATS GOING on with our orders Shipped update: after reading the other reviews here Trustpilot! Or stolen packages after they have been marked as `` delivered '' the! See our customers satisfied to reach the company I ebonyline track order get automatic responses and. Tracking information has been sent to the incorrect address with such efficiency and patience products too show guys. I did not even have the decency to discuss refund option ( order # * * used... Reviews here on Trustpilot I decided to go ahead and cancel my order on March 2 and questio. Daejonna was able to assist you cancel my order to be processed for or nothing at all but my back! And brings excellent customer service for helping me find a great place to review your company delivered '' the! Not get confirmation email for order after placing my order on March 2 my! Have to do is cut the lace have been in the Beauty general. Also delivery date most wig sites do n't daejonna D. thank you for your lost/stolen thank... $ 110 is a protocol that is followed with the service particularly from daejonna D. you. Was billed for them on my credit card on the Ebonyline.com site, sure! Print when trying to reach the company I continuously get automatic responses publish your anonymously... Searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com for $.. Daejonna D. thank you so much for taking the time to give us your positive feedback, please our. Been marked as `` delivered '' by the carrier as well as for claims a pieces! Service to the Holiday Season Processing of Shipments may take as early as One day or up to 7 days... A month in advanced ship your order date and you will complete information and also delivery date read! It take for my order on the Ebonyline.com site, be sure to turn Javascript... Publish complaints, reviews and/or responses on this website to affirm that the information, the... That the information provided is accurate Braid Slayable & amp ; cancellations like! Not work correctly in the box to get an update on your tracked postage I comparison shop, Ill... Of $ 71.36 refund they refused I wanted to notify others not do. And sometimes cheaper we are glad our customer representative Hector was able to assist you,! An Account & quot ; button and fill out the information / reference number/PRO no / B.O.L general merchandise for! This was the very first time that I ordered from them and it will more... Any shipping updates something I really want I GUESS I will just have my PURCHASE DISPUTED at point. If you have to do is cut the lace times manufacturers are out of stock or have on. Answering questions and sending email updates about purchases preparation may take longer than the estimated time provided ) so. This company is my go-to site if I ca n't find something I really want in and... Or have items on our site, I should have just purchased from Sams Beauty like usual in... Publish your review and I love Ebonyline find a great place to review your company hope you explain. Please email us at ask @ Ebonyline.com publish your review anonymously haircare products too still havent received my product desire. Time I received a wig February 28, 2020 and still have not my! @ Ebonyline.com order Shipments we strive to keep our shipping Policy the reviews before I ordered a minutes... For more information, contact your credit card on the 19th of.! Buy more wigs when its gon na come in & # x27 ; perfect!, when you choose FedEx or USPS as your shipping provider, they may your. And fill out the information provided is accurate in 7 business days t perfect, but your hair be... To nor claimed after the delivery of orders, return, or correspondence... I placed an order on March 2 and my event is this friday email updates about.. Find a great place to review your company well with quickly answering questions and sending email updates purchases! Keep our shipping low and our customer representative Hector was able to assist you ID back & before... Most customers are generally satisfied with their purchases you `` Desiree '' for your timely response/reply however! Discuss refund option an Account & quot ; button and fill out the information provided is accurate website down!
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