The seller might still be able to personalize your item. Please be aware that sales If you think you are the Tom Ford of furniture then you are horribly mistaken. The people I ordered from aren't there 3 weeks later and no one knows what is going on and you have to deal with a new person on just about every follow up phone call. I now apply, by hand, leather conditioner every 6 months because the chalkiness continues to return. Devyn Dusted Restoration Hardware Full Daybed. RH carries dining room furniture such as dining tables and dining chairs, bar/counter stools and tables, shelving, cabinets, and sideboards. The furniture I needed most were for my home office -so any delays had direct repercussions on my business. Many of RH furniture pieces can also be customized in the finishing option of your choice. Well, weeks after the order went in, the sales person called and said there was no five-foot sofa in this style and we could have a six-foot sofa on that end. The last top pick of Restoration Hardware shoppers are their dining room furniture pieces. The workers at the Vacaville and San Anselmo locations are FAR more helpful. No mystery here. They no longer sell switch plates in stores At this point my house is starting to look like an RH catalog, Restoration Hardware is an upscale furniture store, Restoration Hardware furnished my second home, I walked in wanting to purchase some side table. I was skeptical of the prices at first but after the amazing in-store experience, fast/professional white-glove delivery service, and impeccable material quality, I believe my purchase was well worth it. She greeted me back. or Best Offer. I even had a condescending "manager" call me to determine if I just didn't understand "natural" marks in the leather. These things are as thick as my college textbooks, and for what? Even while we sat on various couches throughout the store every employee greeted us with a smile or a friendly conversation. Get pre-loved furniture for less, without the hassle, Those partners may have their own information theyve collected about you. I'll buy my tables elsewhere. I will be back for more. It was quite efficient and Beza was so friendly and wonderful to work with we happily added an ottoman to our purchase. Great to have this in Gilbert. Since it was a relatively small chair, I would have been able to bring it home in my car. We have had no delivery problems with companies like Wayfair and Crate and Barrel. When I went today with my husband to pick it up it was no where to be found. SAVE 25% ON EVERYTHING* Fabric Chaises Oviedo Chaise $3395.0 - $4695.0 Regular $2546.0 - $3521.0 Member Available in multiple Fabrics Ren Chaise If there's one thing I've learned whilst perusing Restoration Hardware is that clearly rich people prefer dull, muted, depressing colors. I love this store; not just for the outstandingly beautiful old-world yet modern-charm vibe that each piece gives off but for the wonderful customer service I always get whenever I go here. Ridiculous after only 5 years. They do not have any stock of most items. We were served quality water while we made some final decisions in private and she picked up paperwork. I have had a hamper on back order since May!!!! Unbelievably snobby sales people. Leather couches looked like they've been in the family for years. I'm sure if you check it out frequently you can find some nice stuff. Horrible place. I was holding off on this review because I thought she would call me back and return some of the shipping costs. I turned it over to my husband (neither of us are luddites) and he couldn't either. Thank you! The absolute worst consumer fraud store ever. Thank you! Meets or exceeds stringent chemical emissions standards. He should've told us to speak with one of the designers (as we have in the past) when they are free. From traditional to contemporary looks, RH tackles styles with a confidence few companies havethe brand's status as a publicly traded company surely backs them up! The RH Outlet opened after w head already purchased an entire outdoor patio set and fireplace. Excellent quality leather. They do all their own delivery with their own branded truck and movers, so the delivery is an extension of the stores good service. ", "Very nice brass furniture appliques:) Very well packed and fast delivery. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. There are a lot of good finds! It's unbelievable that the store has such poor customer service. The rep wanted to confirm my order and set up a delivery time. It's what THEY give you, take it or leave it, and schedule for a different day!! Once again they agreed to replace after sending them photos of the first & second chaise I received (one with the seam and one without). I have to wait for all the back orders and the defected item to be fixed. The situation became a colossal waste of time - first on phone & e-mail to attempt to resolve, next on time spent trying to fill, next on time spent cleaning. 2 RH Large Lounge Chair Cover New! It's too bad, really, because the story that is told quarterly is a good one. I purchased outdoor furniture for over $22,000 (after a big discount). You juts need to be more patient and caring. Go online and just google restoration hardware problems and you will find many. GREENGUARD Gold Certified. Nashville, TN. I mean, is that how you purchase them in the regular store? In my case costumer service was awesome, only reason I am giving 3 stars it's because there were not enough options and what they did have was still highly over priced for an outlet. Once you've found an item, connect with your local seller, and skip shipping fees! At Pottery Barn I was asked by no less than 2 people if they could help me find anything after getting 15 feet into the store. That being said, the only reason that my experience was flipped from bad to good, was because of Mellisa. Doesn't seem to be the most effective way to guarantee the fix is correct and/or permanent. I had a horrible and insulting experience at RH, If you have kids or entertain a lot stay away. I followed her suggestion and received another letter from Comenity Bank saying that I would now need to wait until February 10 before reapplying. We are so happy with the Leather Maxwell couch we bought. I could have worked with it a bit in terms of the sizes of things if the pieces specified were scaled properly. I had long discussions about my dates and when product should be shipped. Original Price $24.98 We enter the store looking for two items, a chair for my husband (who is very picky about 'his' chair) and a sofa. When it comes to your own comfort, your own body is the only North Star. Restoration Hardware pieces are both handcrafted in the US and imported from overseas. But when I got there it was a lot of over priced damaged furniture. or Best Offer. I would highly recommend this store and specifically Nasrin to anyone looking for a designer. Not even the 40% off will make it worth it. I know what you're thinking, "Gosh, that's f'd up." This is fine with us since we do not anticipate that we will complete our remodel/rebuild not after Oct 2014. The pros: Elegant and modern lighting options. Ask for Jules, she is simply the best!! Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. Hershey, PA. $50 $75. Kaiyo is the most sustainable way to buy and sell furniture. Share : Professional Delivery Required. Quality of goods also went down in the last 4-5 years. They found me a brand new table but in a different color and that one has been discontinued. Had I known this, I NEVER would have gone to the post office and shipped it back. 465 California Street But whatever). Blanket Wrap. I ended up ordering lights from a different company and hoping they will be what is pictured! The office was only used on weekends when I was not traveling for work. Free shipping available They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. 39" H x Cynthia measured desks in the store so we could move the ottoman to the one that matched my desk in height to allow me to sit and evaluate. delivers nationwide. What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! Damaged furniture, being sold out of this "outlet" at 30% off. I too had the "Pretty Woman" experience in that I left the store feeling rejected and not worthy to shop there. Super professional! She had planned to buy some things (about $1000 worth) but wanted to take a few days to think about it. 2 velvet couches, a dining table, 8 dining table chairs, and 2 swivel side chairs all for around 10K. Beyond that, I just didn't love seeing that so many items were stained and scuffed. I walked out - sat down at my PC to buy the product I wanted on the website, and had an equally ridiculous experience on their website. Turning off personalized advertising opts you out of these sales. Learn more in our Privacy Policy., Help Center, and Cookies & Similar Technologies Policy. They will deliver broken products and ask what you want to do about it. The top of one of the chair frames started to split in 2 places, I think because it had not been properly glued at these joints. Search all designers of Art and prints in Italy on Archiproducts: discover the catalogues, technical sheets, prices and new features The staff is very helpful. She was attentive, knowledgeable and very receptive to our needs. Not one rug had a price on it. This is where I come when I feel a lack of motivation at work, and need to become inspired as to why I work 60 hours a weekthe reason? I shouldn't be having to hunt for an associate and beg them to take my money. (15% off), Sale Price $243.00 None of the furniture on the floor, My overall experience with this store was decent, My husband and I went here to buy our first brand new couch, Unbelievably horrible experience with the company. It included lounge chairs, loveseats, armchairs, dining table and dining chairs. SPONSORED. They slither down, always lying flat, leaving the sectional looking a complete mess. services, you're letting us know that you've read and agree to the changes. So we took the specs (802 GSM) off their website, punched it into Amazon, and bought them there. Made more cheaply than IKEA and the customer service is awful. It was as if I was invisible. Highly recommend! Let me preface this by saying I recently relocated to this area and I've lived in many cities and Restoration Hardware was always my go to store for their wonderful products and amazing staff, but no longer. Input your postal code and browse through options close to you. Seriously!!!! $275.80. If it were my business, he would be fired. What is wrong with us for buying it without being certain. There are promotions such as 40% or 50% off the entire store. All they'd have to do is put a single sentence on the enclosed return slip AND a sentence on the website clearly stating the policy. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes Our finely tuned search tools help you sort by color, style, cost, and more. Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k? There are additional "manufacturing" imperfections. Finally, a price came up on her iPad. I admire a lot of their merchandise, but customer service seems to not be a priority. Oh, wait, where am I? Gigi and her team at the Palo Alto Restoration Hardware is amazing!! Plus, the store manager (Jules Howe) and her team were all incredibly helpful and knowledgable. RH charged $200 for shipping, and part of the order was delivered by UPS and left on my door step. But the website said it would not be available until December. The best RH outlet! Even so, some RH shoppers brought up issues with durability and perceived quality of certain outdoor furniture pieces. Ohh and get this.. This location at City Creek has a great team -always very polite and courteous. The furniture comes with a touch-up kit for a good reason and additional kits are available for purchase through RH. Find great deals and sell your items for free. I told her what I wanted and she snapped back at me "We don't carry merchandise here anymore.. We haven't for 2 years." The cons: High prices. An outdoor dining set with a smaller table and a couple of chairs starts at over $2,000+ dollars and can easily go over $9,000+ for larger tables and chairs with cushions. Me: Well not this particular one, but I'm interested. According to the RH website, this top is supposed to be sealed, it obviously is not. After being blatantly ignored by all 3 or 4 people working there that were doing nothing at all other than talking at the register, area I said forget this and went to pottery barn across the way. It's not appealing and again, YOU WORK IN RETAIL. They have behaved indifferently almost to the point of acting rude. I went into Palo Alto RH to purchase a coffee table and a console table. Leave a Comment. I am a member here and don't feel like I deserve to be treated with such disrespect. They refused to do anything about it and it's only gotten worse. I received an email back from her that RH's design services are "one shot" so she was going to go outside of the rules to provide one more option. When i challenged i got a proper reply with the information i had hoped for in initial reply. I also had to wait like 45 minutes for my appointment. I bought bathroom fixtures from Restoration Hardware. I have shopped at RH for years and I would have to say the quality has been top drawer until the recent purchase of a double floating vanity with a carrera top. Bad customer service, some what interesting yet over priced items. Free shipping available You can also call if you're looking for something specific and they will be very helpful in telling you if they have it or not. This is why I ended up buying one off Amazon. The furniture pieces look like massive shadowy blocks and are all a monochromatic brownish grey. I have no idea why they don't have a higher rating. Set on a cantilevered frame, the molded seat and back sport race car-inspired seaming. The selection is meh. I found some affordable Restoration Hardware furniture and decor dupes. The customer service gave me a run around for 3 weeks. I have had nothing but bad experiences at this location and would rate it negative five stars if I could. Very good. (20% off), Sale Price $115.93 We ended up purchasing everything online when we got home since we needed to measure our place to make sure it all fit. Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. Requested Service Type(s) White Glove. Restoration Hardware is a name-brand national catalog and furniture retailer found across the US and Canada. I didn't believe the negative ratings until myself became a frustrated customer. My favorite furniture store. VERY RUDE and PUSHY ! The items will still be pretty expensive for the average consumer. Strangely the coffee table specified was shagreen and the end tables and lamps were heavy metal and very industrial looking. And honestly if you don't want to even engage in the most basic human contact at least grow a pair and stop looking at the ground. Overpriced crap! 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